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Sales Conditions

INTRODUCTION

The following terms and sales conditions apply to website www.daibike.com.

The terms and Conditions apply to all product ordered by you on DAIBIKE’s website.

By using our website, you fully accept the following Terms and Conditions.

If you do not agree with these sales conditions or a part of them pleas do not use the website.


1. OFFER AND CLOSURE OF THE CONTRACT

By ordering on our website, you confirm that you are at least 18 years old and that you accept our Terms and Conditions. DAIBIKE Srl will send an order confirmation by e-mail. This confirmation does not constitute acceptance of the order as no contract will be stipulated for the purchase of the selected goods until we receive and verify the payment. DAIBIKE Srl reserves the right to cancel or refuse any order without providing further details.


2. PLACE AN ORDER

To place an order you must be at least 18 years old. If you are a minor, you must ask your parents or legal representatives to place the order for you. However, if you are between the ages of 14 and 18, you can request information on the products. In any case, it is advisable to contact your parents or legal representatives before browsing and / or registering on our site. If you are under the age of 14, do not provide us with personal information, as we cannot accept it.

Once you have entered our website, to place an order you must register by filling out the form with your personal data or choose the fast check out option.

At the end of the order, we will send you an e-mail with the details of your order.

In the event that there are problems with the delivery of your order, we will contact you as soon as possible to inform you of the situation and suggest alternative products that may interest you. Or offer a refund of the amount paid at the time of placing the order.

The order can be canceled at any time and at no additional cost, provided that it has not been invoiced and sent by courier. If the package has left our warehouse, it can be refused when it is delivered by the courier. The availability of products on our website may change constantly and reflect the situation in real time. By adding an item to your cart, there is no guarantee that it will be set aside for you, when other customers may have already purchased it. Only when the payment process has been completed is the product actually reserved for the customer.

DAIBIKE Srl will do everything to provide the products listed in the order confirmation. However, it may happen that it is impossible for us to supply these products, for example due to a stock problem. In these cases we will contact you to inform you and propose alternative products that may interest you.


3. SUPPLY OF PRODUCTS

DAIBIKE Srl will provide the products indicated in the order confirmation, in accordance with the Terms and Conditions.


4. PRESENTATION OF PRODUCTS

The available articles are described and presented as accurately as possible. Read the description of each product to know the specific details and properties. The choice and purchase of a product is the sole responsibility of the customer.


5. PRICES AND SHIPPING COSTS

All prices are clearly displayed on our websites. Prices can change frequently. The prices valid for each order are based on the time the order was placed.

Prices are shown as follows:

- For orders shipped to European Union countries, VAT is already included in the price of the product shown on our website. Therefore, VAT and any sales tax are already included and only the product price and shipping costs will be charged.

- For orders that are shipped to countries outside the European Union, neither VAT nor any sales tax will be charged by DAIBIKE Srl. However your packages may be subject to customs duties and import taxes by the country to which the order was shipped. So the courier will directly charge the various taxes or duties to the customer. Since taxes and customs duties may also depend on the category of products and the amount declared, we are unable to provide further details. We recommend that you consult your local Customs office, who will help you provide further information.

Our shipping costs vary depending on the shipping location and are calculated based on the weight and volume of the products included in the cart.

We ship to: Italy, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Norway, Holland, Poland, Portugal, United Kingdom, Czech Republic, Slovak Republic, Serbia, Slovenia, Spain, Sweden, Switzerland and Hungary.

For shipments to other countries, send an e-mail to info@daibike.it


7. DELIVERY

The expected delivery times range from 3 to 7 days depending on the shipping area. DAIBIKE Srl will ship the order to the address provided at the time of the order. To ensure the safe delivery of the package, the courier requires a signature to confirm the delivery. If there is no one when the package arrives, the courier may try to make a new delivery, deposit the package with a neighbor or the package will be deposited at the local post office or warehouse. In case the package cannot be delivered due to any reason, such as wrong address, wrong delivery details, package refusal, etc., it will be returned to us directly. Please note that we can only refund the product price paid once the package has returned to our warehouse and all items could be inspected. You will receive a refund of the price of the product paid through the same payment method used when the order was placed. It is not possible to refund the shipping costs paid.


8. WARRANTY

All of our items are covered by a 2 year manufacturer's warranty. If the manufacturer recognizes the manufacturing defect, all shipping costs generated, both for the return shipment and for the shipment of the replaced or repaired item, are at our discretion. We reserve the right to refuse the exchange of an item in the event that the returned item does not arrive in the conditions indicated in our return policy. Then, once we receive a response regarding your case, we will be able to act immediately as directed by the brand. You will be informed directly by us if the warranty has been accepted and, if so, if the manufacturer will repair or replace the item.


9. RETURNS AND RIGHT OF WITHDRAWAL

DAIBIKE Srl offers the right to return the purchased item without giving any reason, at any time within 14 days from the day following receipt of the goods. Any item can be returned within 14 days, as long as the item / s is / are in perfect condition (unused, with labels, in the original packaging). For more information, see the Return Conditions page.


10. LIABILITY

Events beyond our control - we will not be responsible for any non-performance or delay in the performance of any of our obligations to you if such failure or delay is caused by an event beyond our control.

Event beyond our control means any act or event beyond our reasonable control, such as pandemics, wars, terrorist attacks, embargoes, riots, strikes, lockdowns, trade disputes, fires, floods, earthquakes or other natural disasters, landslides , bad weather, disruption of transportation, government action or failure of public or private telecommunications or transportation networks.

If such an event occurs and affects the performance of our obligations to you: (i) we will contact you as soon as possible to let you know; And (ii) our obligations will be suspended for the duration of the event. If the event affects the delivery of the products, we will contact you to schedule a new delivery date after the event is over. Please see the Contact Us page for details on how to get in touch with us.


11. PROTECTION OF PERSONAL DATA AND COMMENTS

DAIBIKE Srl is committed to protecting your privacy. We inform you that the personal data you provide us will be processed in order to offer services and / or deliver products in the event that you place an order, or for the purpose of facilitating, even electronically, commercial information.

In case you are a customer, the legal basis on which the data processing is based is the execution of the contract to which you are a party.

Upon registration, you agree to communicate valid personal data that allow DAIBIKE Srl to provide its services, correctly identifying you as registered users.

These personal data are essential in order to be able to send information and / or orders, as well as to fill in the related invoices.

The absence of these data or their inaccuracy would make it impossible to send information and / or deliver orders. If an order cannot be delivered for this reason, it will be automatically canceled.

DAIBIKE Srl will be solely responsible for the personal data of users. The data you provide will be stored on files owned by DAIBIKE Srl according to the current rules on data protection.

DAIBIKE Srl undertakes to respect the duty of secrecy of the aforementioned data, as well as treat them confidentially, taking the necessary measures in order to avoid alterations, losses, treatments or unauthorized access, as required by the European Regulation (EU) 2016/679 adopted by the European Parliament and the Council on 27 April 2016.

Furthermore, DAIBIKE Srl undertakes not to use the aforementioned personal data for purposes other than those deriving from the services offered through its website or advertising campaigns, which provide information on the offers of products for sale on the Internet. In addition, the same undertakes not to transmit personal data to third parties, except in cases where such transmission is necessary for the execution of the contract between the parties.

This consent can be revoked at any time by sending a signed document, with the subject "REVOCATION OF CONSENT", to DAIBIKE Srl.


12. AMENDMENTS TO TERMS AND CONDITIONS

We reserve the right to change these Terms and sales conditions at any time. All amendments to these Terms and Conditions e will be posted online.

However, the continued use of the site will be considered as acceptance of the new Terms and Conditions.


13. DIRECTIVE LAW

These Terms and Conditions for the use of the website will be governed and interpreted in accordance with Italian law. You submit to the exclusive jurisdiction of the Italian courts to resolve any disputes that may arise under these Terms and Conditions.